Shipping policy

Below is the updated policy document for One Stop Offroad, Inc DBA JeepCNX, incorporating both refund and shipping policies. Feel free to modify any section to best fit your business requirements.

Refund Policy

Thank you for choosing One Stop Offroad, Inc DBA JeepCNX. We value your business and strive to ensure a seamless shopping experience. Please review our refund policy below:

  1. Return Period
    Customers have 10 days from the date of receipt of their product to initiate a return. Any return requests made after this 10-day period will not be eligible for a refund.

  2. Special Orders
    Products purchased as special orders are final sale and are not eligible for return or refund. We encourage you to review your order details carefully before placing a special order.

  3. Apparel Returns
    Apparel items must be returned in their original packaging, unused, and in the same condition in which they were received. Returns that do not meet these conditions may be subject to refusal or a reduced refund amount.

  4. Return Process
    To initiate a return, please contact our customer service team with your order details and reason for the return. We will provide you with instructions on how to proceed. Customers are responsible for any shipping costs associated with the return unless the product is defective or the return is due to an error on our part.

  5. Refunds
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed and applied to your original payment method within a specified timeframe.

  6. Contact Us
    For any questions or concerns regarding our refund policy, please reach out to our customer support team at [insert contact information].

Shipping Policy

At One Stop Offroad, Inc DBA JeepCNX, we are committed to delivering your automotive parts and apparel promptly and efficiently. Below is our shipping policy designed to ensure your order reaches you without delay:

  1. Order Processing Time

    • Orders are processed within 1-2 business days after confirmation.

    • Special orders may require additional processing time.

  2. Shipping Carriers & Tracking

    • We partner with reputable carriers such as FedEx, UPS, and USPS to ensure reliable delivery.

    • Once your order is shipped, you will receive a tracking number to monitor its progress.

  3. Shipping Rates & Delivery Timeframe

    • Shipping rates are calculated based on the weight, size, and destination of your order.

    • Orders that exceed a specified threshold may qualify for free shipping.

    • Estimated delivery times are typically 3-7 business days within the contiguous United States. Please note that delivery times may vary based on the destination and carrier conditions.

  4. Special Orders

    • For special orders, please note that shipping times may vary due to customization or sourcing requirements. These orders are final sale as mentioned in our refund policy.

  5. Shipping Issues

    • If you experience any issues or delays with your shipment, please contact our customer service team for assistance.

  6. Contact Information

    • For further inquiries regarding shipping or to resolve any shipping issues, please reach out to our customer support team at info@jeepcnx.com

We appreciate your business and are here to assist you with any questions or concerns regarding our policies. Thank you for choosing One Stop Offroad, Inc DBA JeepCNX.